Governments have never been in such a storm, and before a new era begins, national and local administrations must reinvent themselves.
In these unprecedented times, European governments are looking to improve their ability to cope with long-term volatility and uncertainty, particularly through digital trust and operational resilience programmes.
This will lead to new business models to meet current and future challenges:
- Allocating funds for recovery and resilience to the right priorities and goals
- Choosing the right technologies to achieve short-term efficiency and long-term sustainability
- Implement deep cultural and organizational transformation to enhance the experience of citizens and public servants by making the most of technology and reimagining service delivery
IDC conducted an in-depth survey of 230 senior executives and directors to investigate the strategic business priorities and key action plans of European governments. The survey looked at the technology solutions governments are investing in to implement their strategy and action plans, and the challenges they face in investing in strategic technology innovation.
European government business transformation and technology priorities
According to the 230 European governments interviewed by IDC:
- Their main goal is to improve the experience and quality of life of citizens. With this in mind, they may also facilitate other short-term initiatives. This goal should be the mind of every government employee and government decision-maker.
- The main obstacles to innovation are not only budgetary (RFF affected by rapidly increasing inflation), but also public trust and outdated IT. Again, technical and cultural changes must occur simultaneously to restore trust.
- Redesigning services and business processes according to the needs of citizens are key steps to achieving sustainability. Technology is an important part of this transformation, but it must go hand in hand with innovative approaches and a greater focus on change. European governments believe that governance, risk and compliance and data management tools are critical to implementing digital trust programs. Digital sovereignty is often discussed by European politicians, but our survey shows that in some countries, such as France and Germany, only civil servants are prioritizing it to increase digital trust.
- Emerging technologies such as 5G, AR/VR and edge computing are key areas of investment to envision new ways of delivering public services.
- European governments that want to adopt a citizen-centric approach are adjusting KPIs and aggregating data accordingly to create a holistic view of citizens’ needs and implement the one-time principle.
- Long-term challenges – especially sustainability – cannot be tackled alone. The ability of governments to work closely with the ecosystem through data sharing and large investments in data capabilities will be key.
What are the main components of a destructive attitude?
To learn more about how European governments are aligning technology investment with society, check out the IDC European Government “PRIME” survey below (subscription required) Objectivesstrengthening Sustainability, Imagination new service delivery models, Mastering citizen and employee centrism and transparency Ecosystem: